TELEMATICS SYSTEM (DIAGNOSTICS)
TEL(diag)

TELEMATICS SYSTEM (DIAGNOSTICS) > Basic Diagnostic Procedure
PROCEDURE

1. PERFORM CUSTOMER INTERVIEW.

Ask the customer when and how the trouble occurred using the interview check list. TELEMATICS SYSTEM (DIAGNOSTICS)>Check List for Interview

Did you interview the customer?

2

Perform the interview, and 2

2. PERFORM BASIC INSPECTION.

Perform basic inspection. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>INSPECTION

Is the check result OK?

3

Repair the faulty part found in basic inspection, and 3

3. CHECK SUBARU SELECT MONITOR COMMUNICATION.
1.

Turn the ignition switch to OFF.

2.

Connect the Subaru Select Monitor to data link connector. COMMON(diag)>Data Link Connector

3.

Turn the ignition switch to ON and run the Subaru Select Monitor.

4.

Select [Telematics].

For detailed operation procedures, refer to “Help” of application.

Is communication possible?

4

Check the communication circuit. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure for Subaru Select Monitor Communication

4. CHECK DTC.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

If DTC is detected, only RED LED will illuminate. For details, refer to LED illumination status list. TELEMATICS SYSTEM (DIAGNOSTICS)>Check List for Interview>CHECK > LED ILLUMINATION STATUS LIST

Are any DTCs displayed? (Current malfunction)

Record the DTC, time stamp and freeze frame data, and 5

Perform diagnosis according to the procedures in the diagnostics with phenomenon. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon

5. PERFORM DIAGNOSIS.
1.

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

2.

Repair or replace the cause of trouble.

3.

Using the Subaru Select Monitor, perform the clear memory of [Telematics]. COMMON(diag)>Clear memory

4.

Execute the inspection mode. TELEMATICS SYSTEM (DIAGNOSTICS)>Inspection Mode

5.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed? (Current malfunction)

Repeat step 5 until DTC is not shown. 5

Finish the diagnosis.

TELEMATICS SYSTEM (DIAGNOSTICS) > Check List for Interview
CHECK
1. CHECK LIST FOR INTERVIEW

Inspect the following items regarding the vehicle’s state.

Telematics Check List for Interview | Received   Year   Month   Date
Customer’s name | Registration No. | Initial year of registration   Year   Month   Date
Vehicle model | Frame number
Interviewer (     ) | Inspector (     ) | Engine type (     ) | Odometer reading (     )
Customer specified content
Date when problem occurred | Year   Month   Date | Frequency of trouble occurrence | Always occurs Sometimes occurs (   times per day,   times per month)
Conditions at event | Weather Fine Cloudy Rainy Snowy Others (      )
Temperature   °C (°F)
How often Always Once before Sometimes (   times a day /   times a week /   times a month)
When and how
Situations at event | In what situations did it occur? Fast Driving Rough Roads Parked Unknown Other
In what operations did it occur? ACC On Press i-button or SOS button (left unattended for 10 seconds or more?) Operating door lock function with mobile phone Operating door unlock function with mobile phone Operating horn & hazard function with mobile phone Operating own vehicle positioning function Unknown Other
Situations at restoration | What helped the status return to normal? Recover on its own ACC Off and On Does not recover Other
Location at event | Unknown Any Place Driving around open areas like in the country Driving around hills or mountains Driving around cities with large buildings Driving around residential areas or no large buildings Driving around areas with power lines Driving around rough roads or railway tracks
Attach the map showing the location where the malfunction occurred
Error message | Error message displayed
Mobile phone | Mobile phone carrier (Example: Docomo)
Mobile phone model (Example: Apple Iphone6)
Mobile phone OS version (software version information)
WiFi device | Password
Frequency band
Telematics subscription status | Subscription (   Year   Month   Date   ) Non-contract
LED illumination status TELEMATICS SYSTEM (DIAGNOSTICS)>Check List for Interview>CHECK > LED ILLUMINATION STATUS LIST | RED LED OFF ON Blink
GREEN LED OFF ON Blink
Check result | Reproducibility
Reproduced Always Sometimes Cannot be reproduced
Condition
Cold Warm At starting Immediately after starting During warm-up
At idle When start driving While driving At acceleration At deceleration When applying brake
MSISDN No. of SIM | Check in [Data Monitor]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor
Diagnostic trouble code |

2. LED ILLUMINATION STATUS LIST

| RED LED ON | RED LED Flash | RED LED OFF
GREEN LED ON | Collation with the server failed. It is possible that the server/DCM are malfunctioning. | — | Communication with the server and DCM are operating normally (communication failure with the STARLINK server. DTCs are not found within the vehicle unit.)
GREEN LED Flash | — | Collation with the server is in progress. | Connection to the server is being attempted and in progress.
GREEN LED OFF | It is possible that communication with the server/DCM are malfunctioning. | It is possible that communication with the server/DCM are malfunctioning. | Telematics function is not activated.

TELEMATICS SYSTEM (DIAGNOSTICS) > General Description
CAUTION
1. AIRBAG SYSTEM

Before performing diagnosis, refer to “CAUTION” in “General Description” in AIRBAG SYSTEM. AIRBAG SYSTEM>General Description>CAUTION

2. TELEMATICS

Before performing diagnosis, refer to “CAUTION” in “General Description” in ENTERTAINMENT AND MONITORING. ENTERTAINMENT & MONITORING>General Description>CAUTION

TELEMATICS SYSTEM (DIAGNOSTICS) > General Description
INSPECTION
1. BASIC INSPECTION

Before performing the diagnosis, check the following items which may affect the problems relating to the telematics system.

1.

Check the battery. STARTING/CHARGING SYSTEMS(H4DO)>Battery>INSPECTION

2.

Check the relay and fuse condition. ENTERTAINMENT & MONITORING>Relay and Fuse

3.

Check harness and connector. Also check grounding.

TELEMATICS SYSTEM (DIAGNOSTICS) > General Description
PREPARATION TOOL
1. SPECIAL TOOL

ILLUSTRATION | TOOL NUMBER | DESCRIPTION | REMARKS
| — | SUBARU SELECT MONITOR 4 | Used for setting of each function and troubleshooting for electrical system. For detailed operation procedures, refer to “Help” of application.

2. GENERAL TOOL

TOOL NAME | REMARKS
Circuit tester | Used for measuring resistance, voltage and current.
DST-i | Used together with Subaru Select Monitor 4.

TELEMATICS SYSTEM (DIAGNOSTICS) > General Description
SYSTEM BLOCK DIAGRAM

Main signals used between DCM and relevant CM

TELEMATICS SYSTEM (DIAGNOSTICS) > Electrical Component Location
LOCATION

(1) | Data link connector | (4) | GPS antenna | (7) | Front speaker
(2) | Telematics sub antenna | (5) | Data communication module (DCM) | (8) | Airbag CM
(3) | Instrument panel speaker | (6) | Audio or navigation unit |  |

(1) | Telematics antenna | (2) | Audio amplifier |  |

(1) | SOS button | (3) | GREEN LED | (5) | Microphone
(2) | RED LED | (4) | i-button |  |

For the LED operation condition, refer to “LED operation condition” in “Check List for Interview”. TELEMATICS SYSTEM (DIAGNOSTICS)>Check List for Interview>CHECK > LED ILLUMINATION STATUS LIST

TELEMATICS SYSTEM (DIAGNOSTICS) > Control Module I/O Signal
SPECIFICATION
1. DATA COMMUNICATION MODULE (DCM)

Terminal No. | Contents | Measuring condition | Standard
(i270) No. 1 | — | — | —
(i270) No. 2 | — | — | —
(i270) No. 3 | LED GREEN | — | —
(i270) No. 4 ←→ Chassis ground | i-button | i-button OFF → ON | 1.6 kΩ or more → Less than 1 Ω
(i270) No. 5 ←→ Chassis ground | SOS button | SOS button OFF → ON | 1.6 kΩ or more → Less than 1 Ω
(i270) No. 6 | BODY CAN H | — | —
(i270) No. 7 | MAIN CAN L | — | —
(i270) No. 8 | Ignition power supply | Ignition switch OFF → ON | Less than 1 V → 9 — 16 V
(i270) No. 9 | — | — | —
(i270) No. 10 | Battery power supply | Always | 9 — 16 V
(i270) No. 11 | — | — | —
(i270) No. 12 | — | — | —
(i270) No. 13 | LED RED | — | —
(i270) No. 14 ←→ Chassis ground | GND | Always | Less than 1 Ω
(i270) No. 15 | — | — | —
(i270) No. 16 | BODY CAN L | — | —
(i270) No. 17 | MAIN CAN H | — | —
(i270) No. 18 | Collision detection signal | — | —
(i270) No. 19 | MUTE | — | —
(i270) No. 20 ←→ Chassis ground | ACC | Ignition switch OFF → ACC ON | Less than 1 V → 9 — 16 V
(i271) No. 1 | Front speaker input LH − | — | —
(i271) No. 2 | Front speaker output LH − | — | —
(i271) No. 3 | Front speaker input RH − | — | —
(i271) No. 4 | Front speaker output RH − | — | —
(i271) No. 5 | MIC signal OUT | — | —
(i271) No. 6 | MIC signal IN | — | —
(i271) No. 7 | MIC DET | — | —
(i271) No. 8 | MIC 5 V | — | —
(i271) No. 9 | Front speaker input LH + | — | —
(i271) No. 10 | Front speaker output LH + | — | —
(i271) No. 11 | Front speaker input RH + | — | —
(i271) No. 12 | Front speaker output RH + | — | —
(i271) No. 13 ←→ Chassis ground | MIC GND OUT | Always | Less than 1 Ω
(i271) No. 14 | MIC GND IN | — | —
(i271) No. 15 | — | — | —
(i271) No. 16 | — | — | —

TELEMATICS SYSTEM (DIAGNOSTICS) > Inspection Mode
PROCEDURE

It is possible to diagnose the DTC by performing the indicated inspection mode.

After correcting the DTC, perform a necessary inspection mode and make sure that the function is resumed correctly and the DTC is recorded.

1. INSPECTION MODE 1

DTC | Item | Note
U0073 | CONTROL MODULE COMMUNICATION BUS OFF | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0073 CONTROL MODULE COMMUNICATION BUS OFF
U0074 | Control Module Communication Bus "BODY-CAN" Off | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0074 CONTROL MODULE COMMUNICATION BUS "BODY-CAN" OFF
U0100 | LOST COMMUNICATION WITH ECM/PCM "A" | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0100 LOST COMMUNICATION WITH ECM/PCM "A"
U0122 | LOST COMMUNICATION WITH VEHICLE DYNAMICS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0122 LOST COMMUNICATION WITH VEHICLE DYNAMICS CONTROL MODULE
U0140 | LOST COMMUNICATION WITH BODY CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0140 LOST COMMUNICATION WITH BODY CONTROL MODULE
U0151 | LOST COMMUNICATION WITH RESTRAINTS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0151 LOST COMMUNICATION WITH RESTRAINTS CONTROL MODULE
U0155 | LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0155 LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE
U0401 | INVALID DATA RECEIVED FROM ECM/PCM "A" | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0401 INVALID DATA RECEIVED FROM ECM/PCM "A"
U0416 | INVALID DATA RECEIVED FROM VEHICLE DYNAMICS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0416 INVALID DATA RECEIVED FROM VEHICLE DYNAMICS CONTROL MODULE
U0452 | INVALID DATA RECEIVED FROM RESTRAINTS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0452 INVALID DATA RECEIVED FROM RESTRAINTS CONTROL MODULE
B2A01 | LTE1 Antenna Circuit | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A01 LTE1 ANTENNA CIRCUIT
B2A02 | LTE2 Antenna Circuit | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A02 LTE2 ANTENNA CIRCUIT
B2A03 | GPS ANTENNA CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A03 GPS ANTENNA CIRCUIT
B2A07 | BACKUP BATTERY CHARGE SYSTEM PERFORMANCE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A07 BACKUP BATTERY CHARGE SYSTEM PERFORMANCE
B2A08 | SOS BUTTON CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A08 SOS BUTTON CIRCUIT
B2A09 | I-CALL BUTTON CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A09 I-CALL BUTTON CIRCUIT
B2A0C | DCM Internal fault | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0C DCM INTERNAL FAULT
B2A0D | Airbag Signal | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0D AIRBAG SIGNAL
B2A0E | MUTE LINE CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0E MUTE LINE CIRCUIT
B2A0F | BACKUP BATTERY DEGRADATION | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0F BACKUP BATTERY DEGRADATION
B2A10 | Battery Voltage High | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A10 BATTERY VOLTAGE HIGH

Inspection steps:

1.

Using the Subaru Select Monitor, perform the clear memory of [Telematics]. COMMON(diag)>Clear memory

2.

Using the Subaru Select Monitor, read the DTC of [Telematics] to check that there is no DTC displayed. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

If the DTC is displayed on the screen, the trouble is still present. Perform the diagnosis according to the DTC. After solving the DTC, repeat from step 1).

3.

Turn the ignition switch to OFF.

4.

Turn the ignition switch to ON, and wait for 5 seconds or more.

5.

Using the Subaru Select Monitor, read the DTC of [Telematics] to check that there is no DTC displayed. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

If the DTC is displayed on the screen, the trouble is still present. Perform the diagnosis according to the DTC.

2. INSPECTION MODE 2

DTC | Item | Note
B2A04 | MIC CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A04 MIC CIRCUIT
B2A05 | LEFT SPEAKER/AUDIO CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A05 LEFT SPEAKER/AUDIO CIRCUIT
B2A06 | RIGHT SPEAKER/AUDIO CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A06 RIGHT SPEAKER/AUDIO CIRCUIT
B2A0A | RED LED CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0A RED LED CIRCUIT
B2A0B | GREEN LED CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0B GREEN LED CIRCUIT
B2A14 | WIFI CHIPSET | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A14 WIFI CHIPSET
B2A15 | VIN Data Response | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A15 VIN DATA RESPONSE
B2A16 | IMMOBILIZER KEY COLLATION | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A16 IMMOBILIZER KEY COLLATION

Inspection steps:

1.

Using the Subaru Select Monitor, perform the clear memory of [Telematics]. COMMON(diag)>Clear memory

2.

Using the Subaru Select Monitor, read the DTC of [Telematics] to check that there is no DTC displayed. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

If the DTC is displayed on the screen, the trouble is still present. Perform the diagnosis according to the DTC. After solving the DTC, repeat from step 1).

3.

Turn the ignition switch to OFF.

4.

Close all doors. (The vehicle enters CAN sleep state.)

5.

Wait for approx. 3 minutes. After the indicator goes off, wait for another 1 minute. (DCM standby mode)

6.

Turn the ignition switch to ON, and wait for 5 seconds or more.

7.

Using the Subaru Select Monitor, read the DTC of [Telematics] to check that there is no DTC displayed. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

If the DTC is displayed on the screen, the trouble is still present. Perform the diagnosis according to the DTC. After solving the DTC, repeat from step 1).

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure for Subaru Select Monitor Communication
INSPECTION

When communication with DCM is impossible

Detecting condition:

- Defective harness connector

- Power supply circuit malfunction

- Defective DCM

- Defective CAN communication circuit

- Defective Subaru Select Monitor

Trouble symptom:

Communication is impossible between DCM and Subaru Select Monitor.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

1. CHECK FUSE.
1.

Turn the ignition switch to OFF.

2.

Check the fuse of the DCM.

Is the check result OK?

2

Replace the fuse. If the replaced fuse blows out easily, repair the ground short circuit in harness between the fuse — DCM connector.

2. CHECK HARNESS (OPEN CIRCUIT).
1.

Disconnect the DCM connector.

2.

Turn the ignition switch to ON.

3.

Using a tester, measure the voltage between DCM connector (harness side) and the chassis ground.

Connector & terminal

(i270) No. 8 (+) Chassis ground (−):

(i270) No. 10 (+) Chassis ground (−):

Is the voltage 10 V or more?

3

Repair the open circuit in the wiring harness between fuse and DCM connector.

3. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Using a tester, measure the resistance between DCM connector (harness side) and the chassis ground.

Connector & terminal

(i270) No. 14 — Chassis ground:

Is the resistance 1 Ω or less?

4

Repair the open circuit in the wiring harness between fuse and DCM connector.

4. CHECK LAN SYSTEM.

Inspect LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure

Is the check result OK?

5

Perform the inspection according to the diagnosis for LAN system.

5. CHECK TELEMATICS.
1.

Turn the ignition switch to ON.

2.

Communicate with [Telematics] using the Subaru Select Monitor.

Is communication possible?

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

TELEMATICS SYSTEM (DIAGNOSTICS) > Data Monitor
OPERATION

- For detailed operation procedures, refer to “Common (Diagnostics)”. COMMON(diag)>Data Monitor

- For details on the data monitor, refer to the list. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor>LIST

TELEMATICS SYSTEM (DIAGNOSTICS) > Data Monitor
LIST

Display | Contents | Standard/Unit | Unit
Trip Count [count] | Refer to “LAN SYSTEM (DIAGNOSTICS)”. LAN SYSTEM (DIAGNOSTICS)>General Description>CAUTION > TIME STAMP | time | —
Count | — | —
Time Count [msec] | ms | —
Signal Strength | Current signal strength | % | —
MSISDN | Phone number of DCM built-in SIM | — | —
TimeStamp at ACN Event | Time stamp information at ACN event occurrence | The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use. Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time]. | —
Call Type at ACN Event | Information of ACN event occurrence | No Attempt ACN | —
RSSI at ACN Event | Signal strength at ACN event occurrence | 0 — 100% | —
Call Status at ACN Event | Result of call connection at ACN event occurrence | Call Not Started Service Not Provisioned No Network Service Call Ended by Agero Call Ended by Driver Call Ended by Exhausted Retry Call Started Call Connected | —
ACN Active | Subscription information on ACN function | FALSE TRUE | —
SOS Active | Subscription information on SOS function | FALSE TRUE | —
ICALL Active | Subscription information on I-CALL function | FALSE TRUE | —
Security Alarm Active | Subscription information on Security Alarm function | FALSE TRUE | —
Diagnostic Alert Active | Subscription information on Diagnostic Alert function | FALSE TRUE | —
Power Source Status | Operation power supply information (main battery or DCM built-in BUB) | DCM Currently Running On BUB DCM Currently Running On VBATT | —
Subscription Status | DCM mode information | Factory Mode Comm Check Unsubscribed Subscribed | —
Battery Voltage | Voltage information on main battery | 0 — 18.5 V | —
Stored VIN | VIN information stored in DCM | — | —
Timestamp at Time of Button Push(1) | Time stamp information at SOS/I-CALL event occurrence (record 1) | The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use. Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time]. | —
Call Type at SOS/ICALL Event(1) | Information of SOS/I-CALL event occurrence (record 1) | No Call SOS I-Call | —
RSSI at SOS/ICALL(1) | Signal strength at SOS/I-CALL event occurrence (record 1) | 0 — 100% | —
Call status at SOS/ICALL Event(1) | Result of call connection at SOS/I-CALL event occurrence (record 1) | Call Not Started Service Not Provisioned No Network Service Call Ended by Agero Call Ended by Driver Call Ended by Exhausted Retry Call Started Call Connected | —
Timestamp at Time of Button Push(2) | Time stamp information at SOS/I-CALL event occurrence (record 2) | The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use. Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time]. | —
Call Type at SOS/ICALL Event(2) | Information of SOS/I-CALL event occurrence (record 2) | No Call SOS I-Call | —
RSSI at SOS/ICALL(2) | Signal strength at SOS/I-CALL event occurrence (record 2) | 0 — 100% | —
Call status at SOS/ICALL Event(2) | Result of call connection at SOS/I-CALL event occurrence (record 2) | Call Not Started Service Not Provisioned No Network Service Call Ended by Agero Call Ended by Driver Call Ended by Exhausted Retry Call Started Call Connected | —
Timestamp at Time of Button Push(3) | Time stamp information at SOS/I-CALL event occurrence (record 3) | The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use. Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time]. | —
Call Type at SOS/ICALL Event(3) | Information of SOS/I-CALL event occurrence (record 3) | No Call SOS I-Call | —
RSSI at SOS/ICALL(3) | Signal strength at SOS/I-CALL event occurrence (record 3) | 0 — 100% | —
Call status at SOS/ICALL Event(3) | Result of call connection at SOS/I-CALL event occurrence (record 3) | Call Not Started Service Not Provisioned No Network Service Call Ended by Agero Call Ended by Driver Call Ended by Exhausted Retry Call Started Call Connected | —
Speaker Gain Level | Speaker specification information (standard or H/K) | Standard Radio/2 Speakers Premium Radio/4 Speakers | —
GREEN LED Voltage | GREEN LED voltage information | 0 — 18.5 V | —
RED LED Voltage | RED LED voltage information | 0 — 18.5 V | —
Left Speaker Status | Left speaker connection status | No Speaker Diagnostic Fault(Default) Output Short to PVDD Output Short to Ground Open Load Shorted Load Fault Condition Load Diagnostics Speaker Muted Speaker in Play Mode | —
Right Speaker Status | Right speaker connection status | No Speaker Diagnostic Fault(Default) Output Short to PVDD Output Short to Ground Open Load Shorted Load Fault Condition Load Diagnostics Speaker Muted Speaker in Play Mode | —
WiFi (Device1) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device1) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device1) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device1) :Connection Start:Time | — | —
WiFi (Device1) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device1) :Connection Time:Time | — | —
WiFi (Device2) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device2) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device2) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device2) :Connection Start:Time | — | —
WiFi (Device2) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device2) :Connection Time:Time | — | —
WiFi (Device3) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device3) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device3) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device3) :Connection Start:Time | — | —
WiFi (Device3) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device3) :Connection Time:Time | — | —
WiFi (Device4) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device4) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device4) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device4) :Connection Start:Time | — | —
WiFi (Device4) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device4) :Connection Time:Time | — | —
WiFi (Device5) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device5) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device5) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device5) :Connection Start:Time | — | —
WiFi (Device5) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device5) :Connection Time:Time | — | —
WiFi (Device6) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device6) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device6) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device6) :Connection Start:Time | — | —
WiFi (Device6) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device6) :Connection Time:Time | — | —
WiFi (Device7) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device7) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device7) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device7) :Connection Start:Time | — | —
WiFi (Device7) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device7) :Connection Time:Time | — | —
WiFi (Device8) :Device Name | WiFi connection (device ): Device name | — | —
WiFi (Device8) :IP Address | WiFi connection (device ): IP address | — | —
WiFi (Device8) :Connection Start:Date | WiFi connection (device ): Connection start time | — | —
WiFi (Device8) :Connection Start:Time | — | —
WiFi (Device8) :Connection Time:Date | WiFi connection (device ): Elapsed time since connection | — | —
WiFi (Device8) :Connection Time:Time | — | —
MAC Address | MAC address | — | —
SOC ver | SOC version | — | —
VuC ver | VuC version | — | —
WiFi ver | WiFi software version | — | —
Remote Battery Charging Timer Active | Subscription information on remote battery charging timer function | FALSE TRUE | —
Curfew Active | Subscription information on curfew function | FALSE TRUE | —
Driving Recorder Active | Subscription information on driving recorder function | FALSE TRUE | —
Geo Fencing Active | Subscription information on geo-fencing function | FALSE TRUE | —
Remote Horn & Light Active | Subscription information on remote horn & light function | FALSE TRUE | —
Over The Air Active | Subscription information on OTA function | FALSE TRUE | —
Concierge Active | Subscription information on concierge function | FALSE TRUE | —
POI Active | Subscription information on POI function | FALSE TRUE | —
Remote Door Lock Active | Subscription information on remote door lock function | FALSE TRUE | —
Remote Door Unlock Active | Subscription information on remote door unlock function | FALSE TRUE | —
Remote Engine Starter Active | Subscription information on remote engine starter function | FALSE TRUE | —
Remote Vehicle Mobilization Active | Subscription information on remote vehicle mobilization function | FALSE TRUE | —
Remote Vehicle Immobilization Active | Subscription information on remote vehicle immobilization function | FALSE TRUE | —
Service Appointment Scheduler Active | Subscription information on service appointment scheduler function | FALSE TRUE | —
Speed Alert Active | Subscription information on speed alert function | FALSE TRUE | —
Stolen Vehicle Recovery Plus Active | Subscription information on stolen vehicle recovery plus function | FALSE TRUE | —
IGN OFF Data Feed Active | Subscription information on IGN OFF data feed function | FALSE TRUE | —
Vehicle Locator Active | Subscription information on vehicle locater function | FALSE TRUE | —

TELEMATICS SYSTEM (DIAGNOSTICS) > Freeze Frame Data
OPERATION

- For detailed operation procedures, refer to “Common (Diagnostics)”. COMMON(diag)>Freeze Frame Data

- For details on freeze frame data, refer to the list. TELEMATICS SYSTEM (DIAGNOSTICS)>Freeze Frame Data>LIST

TELEMATICS SYSTEM (DIAGNOSTICS) > Freeze Frame Data
LIST

Display | Content | Standard/Unit | Note
Trip Count | Refer to “LAN SYSTEM (DIAGNOSTICS)”. LAN SYSTEM (DIAGNOSTICS)>General Description>CAUTION > TIME STAMP | time | —
Count | — | —
Time Count | ms | —

TELEMATICS SYSTEM (DIAGNOSTICS) > Active Test
OPERATION
1.

On [Start] screen, select [Diagnosis].

2.

On [Vehicle selection] screen, input the target vehicle information and select [OK].

3.

On [Main Menu] screen, select [Each System].

4.

On [Select System] screen, select [Telematics], and then select [Enter].

5.

On [Select Function] screen, select [Active Test].

For detailed operation procedures, refer to “Help” of application.

TELEMATICS SYSTEM (DIAGNOSTICS) > Active Test
LIST

Active test items | Contents | Execution condition
GREEN LED Lighting | Turn GREEN LED to ON/flashing/OFF. | —
GREEN LED Flashing | —
GREEN LED OFF | —
RED LED Lighting | Turn RED LED to ON/flashing/OFF. | —
RED LED Flashing | —
RED LED OFF | —
Speaker ON | Outputs to speaker. | —

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Trouble Code (DTC)
OPERATION

- For detailed operation procedures, refer to “Common (Diagnostics)”. COMMON(diag)>Diagnostic Trouble Code (DTC)

- For details on DTCs, refer to the list. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Trouble Code (DTC)
LIST

Code | Description & trouble part | Reference
B2A01 | LTE1 Antenna Circuit | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A01 LTE1 ANTENNA CIRCUIT
B2A02 | LTE2 Antenna Circuit | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A02 LTE2 ANTENNA CIRCUIT
B2A03 | GPS ANTENNA CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A03 GPS ANTENNA CIRCUIT
B2A04 | MIC CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A04 MIC CIRCUIT
B2A05 | LEFT SPEAKER/AUDIO CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A05 LEFT SPEAKER/AUDIO CIRCUIT
B2A06 | RIGHT SPEAKER/AUDIO CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A06 RIGHT SPEAKER/AUDIO CIRCUIT
B2A07 | BACKUP BATTERY CHARGE SYSTEM PERFORMANCE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A07 BACKUP BATTERY CHARGE SYSTEM PERFORMANCE
B2A08 | SOS BUTTON CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A08 SOS BUTTON CIRCUIT
B2A09 | I-CALL BUTTON CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A09 I-CALL BUTTON CIRCUIT
B2A0A | RED LED CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0A RED LED CIRCUIT
B2A0B | GREEN LED CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0B GREEN LED CIRCUIT
B2A0C | DCM Internal fault | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0C DCM INTERNAL FAULT
B2A0D | Airbag Signal | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0D AIRBAG SIGNAL
B2A0E | MUTE LINE CIRCUIT | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0E MUTE LINE CIRCUIT
B2A0F | BACKUP BATTERY DEGRADATION | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0F BACKUP BATTERY DEGRADATION
B2A10 | Battery Voltage High | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A10 BATTERY VOLTAGE HIGH
B2A14 | WIFI CHIPSET | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A14 WIFI CHIPSET
B2A15 | VIN DATA RESPONSE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A15 VIN DATA RESPONSE
B2A16 | IMMOBILIZER KEY COLLATION | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A16 IMMOBILIZER KEY COLLATION
U0073 | CONTROL MODULE COMMUNICATION BUS OFF | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0073 CONTROL MODULE COMMUNICATION BUS OFF
U0074 | Control Module Communication Bus "BODY-CAN" Off | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0074 CONTROL MODULE COMMUNICATION BUS "BODY-CAN" OFF
U0100 | LOST COMMUNICATION WITH ECM/PCM "A" | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0100 LOST COMMUNICATION WITH ECM/PCM "A"
U0122 | LOST COMMUNICATION WITH VEHICLE DYNAMICS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0122 LOST COMMUNICATION WITH VEHICLE DYNAMICS CONTROL MODULE
U0140 | LOST COMMUNICATION WITH BODY CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0140 LOST COMMUNICATION WITH BODY CONTROL MODULE
U0151 | LOST COMMUNICATION WITH RESTRAINTS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0151 LOST COMMUNICATION WITH RESTRAINTS CONTROL MODULE
U0155 | LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0155 LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE
U0401 | INVALID DATA RECEIVED FROM ECM/PCM "A" | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0401 INVALID DATA RECEIVED FROM ECM/PCM "A"
U0416 | INVALID DATA RECEIVED FROM VEHICLE DYNAMICS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0416 INVALID DATA RECEIVED FROM VEHICLE DYNAMICS CONTROL MODULE
U0452 | INVALID DATA RECEIVED FROM RESTRAINTS CONTROL MODULE | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC U0452 INVALID DATA RECEIVED FROM RESTRAINTS CONTROL MODULE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A01 LTE1 ANTENNA CIRCUIT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

Any of the followings continues for 5 seconds or more.

- LTE1 impedance is more than 1 MΩ. (Detached antenna, etc.)

- LTE1 impedance is less than 1 kΩ. (Short-circuited antenna, etc.)

Trouble symptom:

- Telematics function cannot be used.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A01 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the antenna connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between antenna connector and DCM connector.

Connector & terminal

(AN13) No. 1 — (AN14) No. 1:

Is the resistance less than 1 Ω?

3

Repair or replace the open circuit of harness.

3. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(AN13) No. 1 — Chassis ground:

Is the resistance 1 MΩ or more?

4

Repair or replace the short circuit of the harness.

4. CHECK HARNESS (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(AN13) No. 1 (+) — Chassis ground (−):

Is the voltage less than 1 V?

5

Repair or replace the short circuit of the harness.

5. CHECK ANTENNA.
1.

Turn the ignition switch to OFF.

2.

Check the telematics antenna. ENTERTAINMENT & MONITORING>Antenna

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics antenna. ENTERTAINMENT & MONITORING>Antenna

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A02 LTE2 ANTENNA CIRCUIT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

Any of the followings continues for 5 seconds or more.

- LTE2 impedance is more than 1 MΩ. (Detached antenna, etc.)

- LTE2 impedance is less than 1 kΩ. (Short-circuited antenna, etc.)

Trouble symptom:

- Telematics function cannot be used.

- RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A02 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK ANTENNA.

Visually check the telematics sub antenna. ENTERTAINMENT & MONITORING>Antenna

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics sub antenna. ENTERTAINMENT & MONITORING>Antenna

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A03 GPS ANTENNA CIRCUIT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

Any of the followings continues for 5 seconds or more.

- GPS antenna impedance is more than 1 MΩ. (Detached antenna, etc.)

- GPS antenna impedance is less than 10 Ω. (Short-circuited antenna, etc.)

Trouble symptom:

- Telematics function cannot be used.

- RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A03 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK GPS ANTENNA.

Visually check the GPS antenna. ENTERTAINMENT & MONITORING>Antenna

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the GPS antenna. ENTERTAINMENT & MONITORING>Antenna

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A04 MIC CIRCUIT

Diagnosis start condition:

When ACC is ON.

DTC detecting condition:

Any of the followings continues for 1 second or more.

- MIC impedance is more than 10 kΩ. (Detached MIC, etc.)

- MIC impedance is less than 10 Ω. (Short-circuited MIC, etc.)

Trouble symptom:

- Call function cannot be used.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A04 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the microphone connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between microphone connector and DCM connector.

Connector & terminal

(R405) No. 5 — (i271) No. 8:

(R405) No. 16 — (i271) No. 14:

(R405) No. 7 — (i271) No. 6:

Is the resistance 1 Ω or less?

3

Repair or replace the open circuit of harness.

3. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i271) No. 8 — Chassis ground:

(i271) No. 14 — Chassis ground:

(i271) No. 6 — Chassis ground:

Is the resistance 1 MΩ or more?

4

Repair or replace the short circuit of the harness.

4. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i271) No. 8 (+) — Chassis ground (−):

(i271) No. 14 (+) — Chassis ground (−):

(i271) No. 6 (+) — Chassis ground (−):

Is the voltage less than 1 V?

5

Repair or replace the short circuit of the harness.

5. CHECK MICROPHONE.
1.

Turn the ignition switch to OFF.

2.

Confirm the microphone voice input.

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the microphone. ENTERTAINMENT & MONITORING>Microphone

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A05 LEFT SPEAKER/AUDIO CIRCUIT

Diagnosis start condition:

When ACC is ON.

DTC detecting condition:

Speaker impedance is more than 10 kΩ for 100 ms. (Detached speaker connection, etc.)

Trouble symptom:

- Call function cannot be used.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- Without audio amplifier

- With audio amplifier

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A05 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. PERFORM ACTIVE TEST.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Active Test

- Speaker ON

Does it sound?

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

3

3. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the speaker connector and tweeter connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between speaker connector and tweeter connector and DCM connector.

Connector & terminal

Without audio amplifier

(i271) No. 2 — (D2) No. 2:

(i271) No. 2 — (i158) No. 1:

(i271) No. 10 — (D2) No. 1:

(i271) No. 10 — (i158) No. 3:

With audio amplifier

(i271) No. 2 — (i158) No. 3:

(i271) No. 10 — (i158) No. 4:

Is the resistance 1 Ω or less?

4

Repair or replace the open circuit of harness.

4. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i271) No. 2 — Chassis ground:

(i271) No. 10 — Chassis ground:

Is the resistance 1 MΩ or more?

5

Repair or replace the short circuit of the harness.

5. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i271) No. 2 (+) — Chassis ground (−):

(i271) No. 10 (+) — Chassis ground (−):

Is the voltage less than 1 V?

6

Repair or replace the short circuit of the harness.

6. CHECK THE SPEAKER.
1.

Turn the ignition switch to OFF.

2.

Perform the inspection of speaker unit and tweeter unit. ENTERTAINMENT & MONITORING>Front Speaker

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the speaker and tweeter. ENTERTAINMENT & MONITORING>Front Speaker

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A06 RIGHT SPEAKER/AUDIO CIRCUIT

Diagnosis start condition:

When ACC is ON.

DTC detecting condition:

Speaker impedance is more than 10 kΩ for 100 ms. (Detached speaker connection, etc.)

Trouble symptom:

- Call function cannot be used.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- Without audio amplifier

- With audio amplifier

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A06 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. PERFORM ACTIVE TEST.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Active Test

- Speaker ON

Does it sound?

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

3

3. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the speaker connector and tweeter connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between speaker connector and tweeter connector and DCM connector.

Connector & terminal

Without audio amplifier

(i271) No. 4 — (D12) No. 2:

(i271) No. 4 — (i159) No. 1:

(i271) No. 12 — (D12) No. 1:

(i271) No. 12 — (i159) No. 3:

With audio amplifier

(i271) No. 4 — (i159) No. 3:

(i271) No. 12 — (i159) No. 4:

Is the resistance 1 Ω or less?

4

Repair or replace the open circuit of harness.

4. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i271) No. 4 — Chassis ground:

(i271) No. 12 — Chassis ground:

Is the resistance 1 MΩ or more?

5

Repair or replace the short circuit of the harness.

5. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i271) No. 4 (+) — Chassis ground (−):

(i271) No. 12 (+) — Chassis ground (−):

Is the voltage less than 1 V?

6

Repair or replace the short circuit of the harness.

6. CHECK THE SPEAKER.
1.

Turn the ignition switch to OFF.

2.

Perform the inspection of speaker unit and tweeter unit. ENTERTAINMENT & MONITORING>Front Speaker

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the speaker and tweeter. ENTERTAINMENT & MONITORING>Front Speaker

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A07 BACKUP BATTERY CHARGE SYSTEM PERFORMANCE

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

Backup battery is disconnected for at least 5 seconds when the ignition switch is turned ON. (Detached backup battery connection, etc.)

Trouble symptom:

- ACN/SOS function cannot be used when the main battery is disconnected.

- RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A07 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK THE BACKUP BATTERY.
1.

Remove the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

2.

Remove the backup battery cover.

3.

Disconnect the backup battery connector.

4.

Measure the backup battery voltage.

Is the voltage 2.0 V or more?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the backup battery. ENTERTAINMENT & MONITORING>Data Communication Module

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A08 SOS BUTTON CIRCUIT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

The following conditions occur for at least 50 ms.

- SOS button impedance is more than 10 kΩ.

- SOS button is stuck for at least 60 seconds.

Trouble symptom:

- SOS function cannot be used.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A08 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the telematics button connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between telematics button connector and DCM connector.

Connector & terminal

(i270) No. 5 — (R463) No. 6:

(R463) No. 1 — Chassis ground:

Is the resistance 1 Ω or less?

3

Repair or replace the open circuit of harness.

3. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i270) No. 5 — Chassis ground:

Is the resistance 1 MΩ or more?

4

Repair or replace the short circuit of the harness.

4. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i270) No. 5 (+) — Chassis ground (−):

(R463) No. 1 (+) — Chassis ground (−):

Is the voltage less than 1 V?

5

Repair or replace the short circuit of the harness.

5. CHECK THE SOS BUTTON UNIT.
1.

Turn the ignition switch to OFF.

2.

Measure the resistance of the SOS button unit.

Terminals

No. 6 — No. 1:

Is the resistance 1 Ω or less when SOS button is ON, and 1.5 — 1.7 kΩ when SOS button is OFF?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A09 I-CALL BUTTON CIRCUIT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

The following conditions occur for at least 50 ms.

- i-button impedance is more than 10 kΩ.

- i-button is stuck for at least 60 seconds.

Trouble symptom:

- i-Call function cannot be used.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A09 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the telematics button connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between telematics button connector and DCM connector.

Connector & terminal

(i270) No. 4 — (R463) No. 3:

(R463) No. 1 — Chassis ground:

Is the resistance 1 Ω or less?

3

Repair or replace the open circuit of harness.

3. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i270) No. 4 — Chassis ground:

Is the resistance 1 MΩ or more?

4

Repair or replace the short circuit of the harness.

4. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i270) No. 4 (+) — Chassis ground (−):

(R463) No. 1 (+) — Chassis ground (−):

Is the voltage less than 1 V?

5

Repair or replace the short circuit of the harness.

5. CHECK THE I-BUTTON.
1.

Turn the ignition switch to OFF.

2.

Measure the resistance of the i-button unit.

Terminals

No. 3 — No. 1:

Is the resistance 1 Ω or less when i-button is ON, and 1.5 — 1.7 kΩ when i-button is OFF?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A0A RED LED CIRCUIT

Diagnosis start condition:

When ACC is ON.

DTC detecting condition:

The following conditions occur for at least 50 ms.

- Current in RED LED is less than 1 mA. (Improper RED LED connection, etc.)

- Current in RED LED is more than 200 mA. (Short-circuited RED LED, etc.)

Trouble symptom:

LED does not illuminate.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0A displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. PERFORM ACTIVE TEST.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Active Test

- RED LED Lighting

Does the LED light illuminate?

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

3

3. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the telematics button connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between telematics button connector and DCM connector.

Connector & terminal

(i270) No. 13 — (R463) No. 7:

(R463) No. 1 — Chassis ground:

Is the resistance 1 Ω or less?

4

Repair or replace the open circuit of harness.

4. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i270) No. 13 — Chassis ground:

Is the resistance 1 MΩ or more?

5

Repair or replace the short circuit of the harness.

5. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i270) No. 13 (+) — Chassis ground (−):

(R463) No. 1 (+) — Chassis ground (−):

Is the voltage less than 1 V?

6

Repair or replace the short circuit of the harness. After the repair, 7

6. CHECK THE TELEMATICS BUTTON (LED) UNIT.
1.

Turn the ignition switch to OFF.

2.

Check that RED LED illuminates when applying the battery voltage to it.

Never connect the battery voltage terminals in reverse polarity, because reversed connection damages the telematics button (LED).

Terminals

No. 7 (+) — No. 1 (−):

Does the RED LED illuminate?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

7. CHECK THE TELEMATICS BUTTON (LED) UNIT.
1.

Turn the ignition switch to OFF.

2.

Check that RED LED illuminates when applying the battery voltage to it.

Never connect the battery voltage terminals in reverse polarity, because reversed connection damages the telematics button (LED).

Terminals

No. 7 (+) — No. 1 (−):

Does the RED LED illuminate?

RED LED is not malfunctioning. Finish the diagnosis.

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A0B GREEN LED CIRCUIT

Diagnosis start condition:

When ACC is ON.

DTC detecting condition:

The following conditions occur for at least 50 ms.

- Current in GREEN LED is less than 1 mA. (Improper GREEN LED connection, etc.)

- Current in GREEN LED is more than 200 mA. (Short-circuited GREEN LED, etc.)

Trouble symptom:

RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0B displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. PERFORM ACTIVE TEST.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Active Test

- GREEN LED Lighting

Does the LED light illuminate?

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

3

3. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the telematics button connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between telematics button connector and DCM connector.

Connector & terminal

(i270) No. 3 — (R463) No. 4:

(R463) No. 1 — Chassis ground:

Is the resistance 1 Ω or less?

4

Repair or replace the open circuit of harness.

4. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i270) No. 3 — Chassis ground:

Is the resistance 1 MΩ or more?

5

Repair or replace the short circuit of the harness.

5. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i270) No. 3 (+) — Chassis ground (−):

(R463) No. 1 (+) — Chassis ground (−):

Is the voltage less than 1 V?

6

Repair or replace the short circuit of the harness. After the repair, 7

6. CHECK THE TELEMATICS BUTTON (LED) UNIT.
1.

Turn the ignition switch to OFF.

2.

Check that GREEN LED illuminates when applying the battery voltage to it.

Never connect the battery voltage terminals in reverse polarity, because reversed connection damages the telematics button (LED).

Terminals

No. 4 (+) — No. 1 (−):

Does the GREEN LED illuminate?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

7. CHECK THE TELEMATICS BUTTON (LED) UNIT.
1.

Turn the ignition switch to OFF.

2.

Check that GREEN LED illuminates when applying the battery voltage to it.

Never connect the battery voltage terminals in reverse polarity, because reversed connection damages the telematics button (LED).

Terminals

No. 4 (+) — No. 1 (−):

Does the GREEN LED illuminate?

GREEN LED is not malfunctioning. Finish the diagnosis.

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A0C DCM INTERNAL FAULT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

- Main microcomputer and communication circuit IC cannot communicate. (Defective IPC)

- SIM (communication chip) cannot be read. (Defective SIM 1)

Trouble symptom:

- Telematics function cannot be used.

- RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0C displayed? (Current malfunction)

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A0D AIRBAG SIGNAL

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

Either the regular signal or collision detection signal cannot be detected from the airbag CM for at least 30 seconds.

Trouble symptom:

- ACN function does not operate.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0D displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK DTC.

Read the DTC of [Airbag] using the Subaru Select Monitor. AIRBAG(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed? (Current malfunction)

Perform the diagnosis for the displayed DTCs of airbag. AIRBAG(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the airbag CM connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between airbag CM connector and DCM connector.

To measure the voltage and resistance of airbag system component, be sure to use the specified test harness. AIRBAG(DIAGNOSTICS)>General Description

Connector & terminal

(i270) No. 18 — (2BD) No. 9:

Is the resistance 1 Ω or less?

4

Repair or replace the open circuit of harness.

4. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i270) No. 18 — Chassis ground:

Is the resistance 1 MΩ or more?

5

Repair or replace the short circuit of the harness.

5. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i270) No. 18 (+) — Chassis ground (−):

Is the voltage less than 1 V?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Repair or replace the short circuit of the harness.

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A0E MUTE LINE CIRCUIT

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

Any of the following conditions occurs continuously for five seconds or more after the ignition switch is turned to ON when DCM does not mute the audio or navigation system.

- Current in the mute line is less than 1 mA. (Improper line connection, etc.)

- Current exceeds 50 mA. (Short-circuited line, etc.)

Trouble symptom:

- The mute function of audio or navigation system does not operate.

- RED LED illuminates.

Wiring diagram:

Telematics WIRING SYSTEM>Telematics System>WIRING DIAGRAM

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0E displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK HARNESS (OPEN CIRCUIT).
1.

Turn the ignition switch to OFF.

2.

Disconnect the audio or navigation connector.

3.

Disconnect the DCM connector.

4.

Measure the resistance between audio or navigation connector and DCM connector.

Connector & terminal

(i270) No. 19 — (i87) No. 24:

Is the resistance 1 Ω or less?

3

Repair or replace the open circuit of harness.

3. CHECK HARNESS (GROUND SHORT CIRCUIT).

Measure the resistance between DCM connector and chassis ground.

Connector & terminal

(i270) No. 19 — Chassis ground:

Is the resistance 1 MΩ or more?

4

Repair or replace the short circuit of the harness.

4. CHECK THE CONNECTOR (SHORT CIRCUIT TO POWER SUPPLY).
1.

Turn the ignition switch to ON.

2.

Measure the voltage between DCM connector and chassis ground.

Connector & terminal

(i270) No. 19 (+) — Chassis ground (−):

Is the voltage less than 1 V?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Repair or replace the short circuit of the harness.

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A0F BACKUP BATTERY DEGRADATION

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

The voltage does not reach 4.1 V after the backup battery is charged for 7 hours in total (not continuously).

Trouble symptom:

RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0F displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK THE BACKUP BATTERY.

Check the backup battery unit. ENTERTAINMENT & MONITORING>Data Communication Module

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the backup battery. ENTERTAINMENT & MONITORING>Data Communication Module

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A10 BATTERY VOLTAGE HIGH

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

DCM battery power supply input of 16 V or more continues for 5 seconds.

Trouble symptom:

RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A10 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK DATA MONITOR.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Battery voltage

Is the [Battery voltage] OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

3

3. CHECK BATTERY.

Check the battery unit. STARTING/CHARGING SYSTEMS(H4DO)>Battery>INSPECTION

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the battery. STARTING/CHARGING SYSTEMS(H4DO)>Battery>REMOVAL

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A14 WIFI CHIPSET

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

When SOC reset is performed with WiFi malfunction flag detection, and the malfunction flag does not return after three attempts.

Trouble symptom:

RED LED ON

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A14 displayed? (Current malfunction)

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A15 VIN DATA RESPONSE

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

When ignition switch is ON, VIN information (CAN) sent from ECM cannot be read.

Trouble symptom:

- Telematics function cannot be used.

- RED LED illuminates.

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

A DTC may be displayed if non-genuine products such as self-diagnosis tools are connected to the date link connector or accessory connector.

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A15 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK DTC.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) ENGINE (DIAGNOSTICS)(H4DO)>Diagnostic Trouble Code (DTC)

- Telematics

- Engine Control System

Is DTC U∗∗∗∗ displayed? (Current malfunction)

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure

3

3. CHECK NON-GENUINE PRODUCT CONNECTION.
1.

Remove non-genuine products connected to the date link connector or accessory connector.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A15 displayed? (Current malfunction)

4

- Effects of non-genuine products.

- When using Subaru telematics, remove non-genuine products. When not using Subaru telematics, leave them as they are.

4. CHECK DATA MONITOR.

Confirm VIN information from the engine OBD mode. ENGINE (DIAGNOSTICS)(H4DO)>General Scan Tool>OPERATION > MODE $09 (REQUEST VEHICLE INFORMATION)

Is VIN information displayed?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the ECM. FUEL INJECTION (FUEL SYSTEMS)(H4DO)>Engine Control Module (ECM)

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC B2A16 IMMOBILIZER KEY COLLATION

Diagnosis start condition:

When ignition switch is ON.

DTC detecting condition:

When DCM received a remote request and couldn’t detect valid cryptographic key within three seconds.

Trouble symptom:

RED LED ON

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTC.
1.

Turn the ignition switch to ON.

2.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A16 displayed? (Current malfunction)

2

- Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

  In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

2. CHECK IGNITION KEY.
1.

Prepare all the pre-registered ignition keys.

2.

Using the Subaru Select Monitor, check the ignition key registration. Refer to the “REGISTRATION MANUAL FOR IMMOBILIZER” provided as a separate volume.

Is an ignition key registered?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

3

3. CHECK BATTERY.

Check the battery unit. STARTING/CHARGING SYSTEMS(H4DO)>Battery>INSPECTION

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the battery. STARTING/CHARGING SYSTEMS(H4DO)>Battery>REMOVAL

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0073 CONTROL MODULE COMMUNICATION BUS OFF

Detected when CAN line abnormality is detected.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0074 CONTROL MODULE COMMUNICATION BUS "BODY-CAN" OFF

Detected when CAN line abnormality is detected.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0100 LOST COMMUNICATION WITH ECM/PCM "A"

Detected when CAN data from ECM does not arrive.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0122 LOST COMMUNICATION WITH VEHICLE DYNAMICS CONTROL MODULE

Detected when CAN data from VDC CM does not arrive.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0140 LOST COMMUNICATION WITH BODY CONTROL MODULE

Detected when CAN data is not received from body integrated unit.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0151 LOST COMMUNICATION WITH RESTRAINTS CONTROL MODULE

Detected when CAN data is not received from airbag CM.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0155 LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE

Detected when CAN data from combination meter does not arrive.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0401 INVALID DATA RECEIVED FROM ECM/PCM "A"

Detected when CAN data from ECM is abnormal.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0416 INVALID DATA RECEIVED FROM VEHICLE DYNAMICS CONTROL MODULE

Detected when CAN data from VDC CM is abnormal.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostic Procedure with Diagnostic Trouble Code (DTC)
DTC U0452 INVALID DATA RECEIVED FROM RESTRAINTS CONTROL MODULE

Detected when CAN data from airbag CM is abnormal.

Perform the diagnosis for LAN system. LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostics with Phenomenon
LIST

No. | Symptoms | Reference
1 | The system does not notify the Telematics Service Provider Center automatically after collision. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE SYSTEM DOES NOT NOTIFY THE TELEMATICS SERVICE PROVIDER CENTER AUTOMATICALLY AFTER COLLISION
2 | The system does not notify the center even if the SOS button is pressed. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE SYSTEM DOES NOT NOTIFY THE CENTER EVEN IF THE SOS BUTTON IS PRESSED
3 | The system places an SOS call unintentionally during driving. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE SYSTEM PLACES AN SOS CALL UNINTENTIONALLY DURING DRIVING
4 | The system places an I-CALL unintentionally during driving. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE SYSTEM PLACES AN I-CALL UNINTENTIONALLY DURING DRIVING
5 | The system does not notify the center even if the i-button is pressed upon vehicle malfunction. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE SYSTEM DOES NOT NOTIFY THE CENTER EVEN IF THE I-BUTTON IS PRESSED UPON VEHICLE MALFUNCTION
6 | Remote Vehicle Locator cannot locate the vehicle. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > REMOTE VEHICLE LOCATOR CANNOT LOCATE THE VEHICLE
7 | Remote Vehicle Locator indicates an incorrect location and therefore the vehicle cannot be located. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > REMOTE VEHICLE LOCATOR INDICATES AN INCORRECT LOCATION FOR THE VEHICLE
8 | Remote Door Lock does not lock the doors of the vehicle. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > REMOTE DOOR LOCK DOES NOT LOCK THE DOORS OF THE VEHICLE
9 | The doors lock unintentionally. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE DOORS LOCK UNINTENTIONALLY
10 | The doors unlock unintentionally. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE DOORS UNLOCK UNINTENTIONALLY
11 | Remote horn & hazard lights do not operate upon request. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > REMOTE HORN & HAZARD LIGHTS DO NOT OPERATE UPON REQUEST
12 | When the Vehicle Security Alarm is activated, notification is not sent. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > WHEN THE VEHICLE SECURITY ALARM IS ACTIVATED, NOTIFICATION IS NOT SENT
13 | When a Malfunction indicator light/warning light is lit, notification is not sent. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > WHEN A MALFUNCTION INDICATOR LIGHT/WARNING LIGHT IS LIT, NOTIFICATION IS NOT SENT
14 | Maintenance Notifications are not sent. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > MAINTENANCE NOTIFICATIONS ARE NOT SENT
15 | The LED does not display the status. (LED malfunction) | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE LED DOES NOT DISPLAY THE STATUS. (LED MALFUNCTION)
16 | Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.) | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > PHONE CONVERSATION IS NOT POSSIBLE. (THE MICROPHONE DOES NOT RESPOND TO A VOICE. NO SOUND IS HEARD FROM THE SPEAKER.)
17 | Telematics remote engine starter/RES air conditioner does not function. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > TELEMATICS REMOTE ENGINE STARTER/RES AIR CONDITIONER DOES NOT FUNCTION
18 | Curfew does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > CURFEW DOES NOT OPERATE
19 | Service appointment scheduler does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > SERVICE APPOINTMENT SCHEDULER DOES NOT OPERATE
20 | Geo Fencing does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > GEO FENCING DOES NOT OPERATE
21 | Remote vehicle condition check does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > REMOTE VEHICLE CONDITION CHECK DOES NOT OPERATE
22 | Speed alert does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > SPEED ALERT DOES NOT OPERATE
23 | Concierge does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > CONCIERGE DOES NOT OPERATE
24 | Navigation function link does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > NAVIGATION FUNCTION LINK DOES NOT OPERATE
25 | FOTA does not operate. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > FOTA DOES NOT OPERATE
26 | The device cannot be registered to WiFi HotSpot. | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > THE DEVICE CANNOT BE REGISTERED TO WIFI HOTSPOT
27 | WiFi HotSpot does not operate/connection to the Internet fails | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > WIFI HOTSPOT DOES NOT OPERATE/CONNECTION TO THE INTERNET FAILS
28 | Engine will not start | TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > ENGINE WILL NOT START

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostics with Phenomenon
INSPECTION
1. THE SYSTEM DOES NOT NOTIFY THE TELEMATICS SERVICE PROVIDER CENTER AUTOMATICALLY AFTER COLLISION

Probable cause:

Airbag CM malfunction, no contract agreement, out of service area, DCM malfunction, antenna malfunction, server side malfunction, smartphone malfunction

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

Perform the diagnostics for “Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.)”. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > PHONE CONVERSATION IS NOT POSSIBLE. (THE MICROPHONE DOES NOT RESPOND TO A VOICE. NO SOUND IS HEARD FROM THE SPEAKER.)

1. CHECK COLLISION TYPE.
no

4

yes
2. CHECK AIRBAG WARNING LIGHT.
no

Perform the instructed procedures.

yes
3. CHECK DTCS.
yes

7

no

Perform the instructed procedures.

4. CHECK COLLISION DETECTION SIGNAL RECEPTION STATUS.
yes

7

no

5

5. CHECK DTCS.
yes

Perform the instructed procedures.

no

6

6. CHECK AIRBAG WARNING LIGHT.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

7. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
8. CHECK DTCS.
yes

Perform the instructed procedures.

no

9

9. CHECK THE RECEIVED SIGNAL STRENGTH AT THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR).
yes

11

no

10

10. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
11. CHECK THE COMMUNICATION STATUS AT THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR).
choice

12

choice

Perform the instructed procedures.

choice

Perform the instructed procedures.

choice

Perform the instructed procedures.

12. CHECK THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR).
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK COLLISION TYPE.

Check the type of collision of the vehicle.

Is it a frontal collision, or a side collision, or a rollover?

2

For rear collision, 4

2. CHECK AIRBAG WARNING LIGHT.

Check the airbag warning light.

Does the airbag warning light illuminate at all times?

3

There is no malfunction in the airbag system. Since the airbag CM does not transmit the collision detection signal in the event of a minor collision, it is normal that the automatic notification function does not work.

3. CHECK DTCS.

Read the DTC of [Airbag] using the Subaru Select Monitor. AIRBAG(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is any of the DTC [Front Impact Deployment], [Side Impact Deployment], or [Rollover Ignition] displayed?

There is no malfunction in the airbag system. 7

Perform the diagnosis for the airbag system. AIRBAG(DIAGNOSTICS)>Basic Diagnostic Procedure

4. CHECK COLLISION DETECTION SIGNAL RECEPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- TimeStamp at ACN Event:Date

- TimeStamp at ACN Event:UTC ∗UTC is the basis for local times worldwide.

Is a time stamp recorded?

7 (Rear collision detection was activated)

5

5. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

6

6. CHECK AIRBAG WARNING LIGHT.

Check the airbag warning light.

Does the airbag warning light illuminate at all times?

Perform the diagnosis for the airbag system. AIRBAG(DIAGNOSTICS)>Basic Diagnostic Procedure

There is no malfunction in the airbag system. Since the airbag CM does not transmit the collision detection signal in the event of a minor collision, it is normal that the automatic notification function does not work.

7. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- ACN Active

Is the data [TRUE]?

8

The user does not have a service subscription; therefore, it is not a failure.

8. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

9

9. CHECK THE RECEIVED SIGNAL STRENGTH AT THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- RSSI at ACN Event

Is the data 26% or more?

11

10

10. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the collision occurred within the cellular coverage area.

Is the location where the collision occurred within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

11

The collision occurred outside the cellular coverage area.

11. CHECK THE COMMUNICATION STATUS AT THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Call Type at ACN Event

If the data shows [Call Started] or [Call Connected]; Go to A.

If the data shows [Call Not Started]; Go to B.

If the data shows [No Network Service]; Go to C.

If the data shows [Call Ended by Agero]; Go to D.

A

12

B

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

C

Replace the antenna. ENTERTAINMENT & MONITORING>Antenna

D

The connection ended due to a server-side reason; therefore, there is no failure on the vehicle.

12. CHECK THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- TimeStamp at ACN Event:Date

- TimeStamp at ACN Event:UTC ∗UTC is the basis for local times worldwide.

The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.

Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the accident match with the data?

Replace the antenna. ENTERTAINMENT & MONITORING>Antenna

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

2. THE SYSTEM DOES NOT NOTIFY THE CENTER EVEN IF THE SOS BUTTON IS PRESSED

Probable cause:

No contract agreement, out of service area, DCM malfunction, antenna malfunction, server side malfunction, SOS button malfunction

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

Perform the diagnostics for “Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.)”. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > PHONE CONVERSATION IS NOT POSSIBLE. (THE MICROPHONE DOES NOT RESPOND TO A VOICE. NO SOUND IS HEARD FROM THE SPEAKER.)

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE RECEIVED SIGNAL STRENGTH WHEN THE SOS BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
yes

5

no

4

4. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
5. CHECK THE COMMUNICATION STATUS OF WHEN THE SOS BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
choice

6

choice

7

choice

Perform the instructed procedures.

choice

Perform the instructed procedures.

6. CHECK THE TIME OF WHEN THE SOS BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
7. CHECK THE SOS BUTTON.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- SOS Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE RECEIVED SIGNAL STRENGTH WHEN THE SOS BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- RSSI at SOS/ICALL(1)

Is the data 26% or more?

5

4

4. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the SOS button was pressed within the cellular coverage area.

Is the location where the SOS button was pressed within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

5

The SOS button was pressed outside the cellular coverage area.

5. CHECK THE COMMUNICATION STATUS OF WHEN THE SOS BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Call status at SOS/ICALL Event(1)

If the data shows [Call Started] or [Call Connected]; Go to A.

If the data shows [Call Not Started]; Go to B.

If the data shows [No Network Service]; Go to C.

If the data shows [Call Ended by Agero]; Go to D.

A

6

B

7

C

Replace the antenna. ENTERTAINMENT & MONITORING>Antenna

D

The connection ended due to a server-side reason; therefore, there is no failure on the vehicle.

6. CHECK THE TIME OF WHEN THE SOS BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Timestamp at Time of Button Push(1):Date

- Timestamp at Time of Button Push(1):UTC ∗UTC is the basis for local times worldwide.

The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.

Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the SOS button operation match with the data?

7

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

7. CHECK THE SOS BUTTON.

Check the SOS button. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A08 SOS BUTTON CIRCUIT

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

3. THE SYSTEM PLACES AN SOS CALL UNINTENTIONALLY DURING DRIVING

Probable cause:

DCM malfunction, SOS button malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the SOS button. ENTERTAINMENT & MONITORING>Switches and Harness

4. THE SYSTEM PLACES AN I-CALL UNINTENTIONALLY DURING DRIVING

Probable cause:

DCM malfunction, i-button malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the i-button. ENTERTAINMENT & MONITORING>Switches and Harness

5. THE SYSTEM DOES NOT NOTIFY THE CENTER EVEN IF THE I-BUTTON IS PRESSED UPON VEHICLE MALFUNCTION

Probable cause:

No contract agreement, out of service area, DCM malfunction, antenna malfunction, server side malfunction, i-button malfunction

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

Perform the diagnostics for “Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.)”. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostics with Phenomenon>INSPECTION > PHONE CONVERSATION IS NOT POSSIBLE. (THE MICROPHONE DOES NOT RESPOND TO A VOICE. NO SOUND IS HEARD FROM THE SPEAKER.)

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE RECEIVED SIGNAL STRENGTH WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
yes

5

no

4

4. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
5. CHECK THE COMMUNICATION STATUS OF WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
choice

6

choice

7

choice

Perform the instructed procedures.

choice

Perform the instructed procedures.

6. CHECK THE COMMUNICATION STATUS OF WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
7. CHECK THE I-BUTTON.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- ICALL Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE RECEIVED SIGNAL STRENGTH WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- RSSI at SOS/ICALL(1)

Is the data 26% or more?

5

4

4. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the i-button was pressed within the cellular coverage area.

Is the location where the i-button was pressed within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

5

The i-button was pressed outside the cellular coverage area.

5. CHECK THE COMMUNICATION STATUS OF WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Call status at SOS/ICALL Event(1)

If the data shows [Call Started] or [Call Connected]; Go to A.

If the data shows [Call Not Started]; Go to B.

If the data shows [No Network Service]; Go to C.

If the data shows [Call Ended by SXM]; Go to D.

A

A: 6

B

B: 7

C

C: Replace the antenna. ENTERTAINMENT & MONITORING>Antenna

D

D: The connection ended due to a server-side reason; therefore, there is no failure on the vehicle.

6. CHECK THE COMMUNICATION STATUS OF WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Timestamp at Time of Button Push(1):Date

- Timestamp at Time of Button Push(1):UTC ∗UTC is the basis for local times worldwide.

The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.

Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the i-button operation match with the data?

7

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

7. CHECK THE I-BUTTON.

Check the i-button. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A09 I-CALL BUTTON CIRCUIT

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module>REMOVAL > DATA COMMUNICATION MODULE

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

6. REMOTE VEHICLE LOCATOR CANNOT LOCATE THE VEHICLE

Probable cause:

No contract agreement, smartphone malfunction, out of service area, DCM malfunction, server side malfunction, body integrated unit malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
3. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
yes

Perform the instructed procedures.

no

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
yes

6

no

5

5. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
6. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Vehicle Locator Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

3

The user’s smartphone or the Internet environment has a problem.

3. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can display the current location.

Is the current location displayed?

Currently no failure is found. If the current location is not displayed, the user’s Internet environment (radio waves, etc.) possibly had a problem.

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

5

5. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where the remote control was operated is within the cellular coverage area.

Is the location where the remote control was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

6

The location where the remote control was operated was outside the cellular coverage area.

6. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

- Body Control

- Telematics

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs of body control, or of telematics. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

7. REMOTE VEHICLE LOCATOR INDICATES AN INCORRECT LOCATION FOR THE VEHICLE

Probable cause:

GPS reception environment failure, DCM malfunction

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTCS.
yes

Perform the instructed procedures.

no

2

2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
yes

Perform the instructed procedures.

no

3

3. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

2

2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can display the current location.

Is it displayed correctly? (Is a deviation, if any, less than 100 m (328 ft)?)

Currently no failure is found. When the user had a problem, there was a failure with the GPS antenna reception environment, etc.

3

3. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check again that the user’s smartphone can display the current location in a place where the sky is open.

Is it displayed correctly? (Is a deviation, if any, less than 100 m (328 ft)?)

Currently no failure is found. When the user had a problem, there was a failure with the GPS antenna reception environment, etc.

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

8. REMOTE DOOR LOCK DOES NOT LOCK THE DOORS OF THE VEHICLE

Probable cause:

No contract agreement, smartphone malfunction, out of service area, door lock control system malfunction, server side malfunction, DCM malfunction, body integrated unit malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
3. CHECK THE DOOR LOCK FUNCTION.
yes

Perform the instructed procedures.

no

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
yes

6

no

5

5. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
6. CHECK THE DOOR LOCK FUNCTION.
no

Perform the instructed procedures.

yes
7. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Remote Door Lock Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

3

The user’s smartphone or the Internet environment has a problem.

3. CHECK THE DOOR LOCK FUNCTION.

Check that the user’s smartphone can lock the doors in the current situation.

Are the doors locked?

Currently no failure is found. When the user had a problem, there was a failure with the Internet connection environment, etc.

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

5

5. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where the remote control was operated is within the cellular coverage area.

Is the location where the remote control was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

6

The location where the remote control was operated was outside the cellular coverage area.

6. CHECK THE DOOR LOCK FUNCTION.

Check that the keyless transmitter can lock the doors of the vehicle.

Are the doors locked?

7

Perform the diagnosis according to the inspection for the door lock control system. SECURITY AND LOCKS>Door Lock Control System>INSPECTION

7. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

- Body Control

- Telematics

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs of body control, or of telematics. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

9. THE DOORS LOCK UNINTENTIONALLY

Probable cause:

Server side malfunction, door lock switch malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DOOR LOCK SWITCH.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK DOOR LOCK SWITCH.

Check the door lock switch. SECURITY AND LOCKS>Door Lock Control System>INSPECTION

Is the check result OK?

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

Perform the diagnosis according to the inspection for the door lock switch. SECURITY AND LOCKS>Door Lock Control System>INSPECTION

10. THE DOORS UNLOCK UNINTENTIONALLY

Probable cause:

Server side malfunction, door lock switch malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DOOR LOCK SWITCH.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK DOOR LOCK SWITCH.

Check the door unlock switch. SECURITY AND LOCKS>Door Lock Control System>INSPECTION

Is the check result OK?

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

Perform the diagnosis according to the inspection for the door lock switch. SECURITY AND LOCKS>Door Lock Control System>INSPECTION

11. REMOTE HORN & HAZARD LIGHTS DO NOT OPERATE UPON REQUEST

Probable cause:

No contract agreement, smartphone malfunction, out of service area, server side malfunction, keyless transmitter malfunction, horn circuit malfunction, body integrated unit malfunction, DCM malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
3. CHECK THE HORN AND HAZARD LIGHT FUNCTIONS.
yes

Perform the instructed procedures.

no

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
yes

6

no

5

5. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
6. CHECK THE HORN AND HAZARD LIGHT FUNCTIONS.
yes

8

no

7

7. CHECK HORN OPERATION.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

8. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Remote Horn & Light Active

Does the data display [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

3

The user’s smartphone or the Internet environment has a problem.

3. CHECK THE HORN AND HAZARD LIGHT FUNCTIONS.

Check that the horn and hazard light currently operate by the user’s smartphone.

Do the horn and hazard light operate?

Currently no failure is found. When the user had a problem, there was a failure with the Internet connection environment, etc.

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Does the data indicate 26% or more?

6

5

5. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where the remote control was operated is within the cellular coverage area.

Is the location where the remote control was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

6

The location where the remote control was operated was outside the cellular coverage area.

6. CHECK THE HORN AND HAZARD LIGHT FUNCTIONS.

Check that the horn and hazard light operate by the keyless transmitter. (Press the lock button three times.)

Do the horn and hazard light operate?

8

7

7. CHECK HORN OPERATION.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Body Control]. BODY CONTROL(DIAGNOSTICS)>Active Test

- Horn Output

Does the horn sound?

Check the keyless transmitter. SECURITY AND LOCKS>Keyless Transmitter SECURITY AND LOCKS>Access Key

Check the horn circuit. WIRING SYSTEM>Horn System

8. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

- Body Control

- Telematics

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs of body control, or of telematics. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

12. WHEN THE VEHICLE SECURITY ALARM IS ACTIVATED, NOTIFICATION IS NOT SENT

Probable cause:

No contract agreement, smartphone malfunction, security alert system malfunction, out of service area, server side malfunction, body integrated unit malfunction, DCM malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
3. CHECK THE SECURITY ALERT SYSTEM.
no

Perform the instructed procedures.

yes
4. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
yes

7

no

6

6. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
7. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Security Alarm Active

Does the data display [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

3

The user’s smartphone or the Internet environment has a problem.

3. CHECK THE SECURITY ALERT SYSTEM.

Operate the security alert system.

Does it operate?

4

Check the security alert system. SECURITY AND LOCKS>Security System>INSPECTION

4. CHECK THE CURRENT COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that a notification is sent to the user’s smartphone after the security alert is activated.

Does the smartphone receive a notification?

Currently no failure is found.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Does the data indicate 26% or more?

7

6

6. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where the remote control was operated is within the cellular coverage area.

Is the location where the remote control was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

7

The location where the remote control was operated was outside the cellular coverage area.

7. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

- Body Control

- Telematics

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs of body control, or of telematics. BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

13. WHEN A MALFUNCTION INDICATOR LIGHT/WARNING LIGHT IS LIT, NOTIFICATION IS NOT SENT

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK WARNING LIGHT.
no

Perform the instructed procedures.

yes
3. CHECK DTCS.
yes

Perform the instructed procedures.

no

4

4. CHECK THE AT&T CELLULAR COVERAGE AREA.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Diagnostic Alert Active

Does the data display [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK WARNING LIGHT.

Check if the warning light illuminates.

Does it Illuminate?

3

Currently no failure is found. Since the warning light is not lit, notification is not sent.

3. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

4

4. CHECK THE AT&T CELLULAR COVERAGE AREA.

After the warning light was lit, check whether the location where the ignition switch was turned to OFF is within the cellular coverage area.

Is the location where the ignition switch was turned to OFF after the warning light was lit within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

The location where the ignition switch was turned to OFF (where warning light illumination information was sent) was outside the cellular coverage area.

14. MAINTENANCE NOTIFICATIONS ARE NOT SENT

Probable cause:

No contract agreement, server side malfunction, DCM malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Maintenance Alert Active

Does the data display [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

15. THE LED DOES NOT DISPLAY THE STATUS. (LED MALFUNCTION)

Probable cause:

No contract agreement, DCM malfunction, telematics button malfunction

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK THE LED.
yes

Perform the instructed procedures.

no

3

3. CHECK DTCS.
yes

Perform the instructed procedures.

no

4

4. CHECK THE LED ILLUMINATION CONDITION.
no

6

yes
5. CHECK THE LED.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

6. CHECK THE LED.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Subscription Status

Is the data Subscribed?

2

The user does not have a service subscription; therefore, it is not a failure. (Both LEDs are turned off.)

2. CHECK THE LED.
1.

Turn the ignition switch to ON.

2.

Check the LED condition.

Does the RED LED go off and the GREEN LED illuminate?

- The circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

- In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

3

3. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A0A or B2A0B displayed?

Perform the diagnosis for the displayed DTC B2A0A or B2A0B. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0A RED LED CIRCUIT TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A0B GREEN LED CIRCUIT

4

4. CHECK THE LED ILLUMINATION CONDITION.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Active Test

- RED LED Lighting

- GREEN LED Lighting

Is the LED turned on or off?

5

6

5. CHECK THE LED.
1.

Turn the ignition switch to ON.

2.

Check the LED condition.

Does the RED LED go off and the GREEN LED illuminate?

- The circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

- In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

6. CHECK THE LED.
1.

Turn the ignition switch to OFF.

2.

Check that RED LED or GREEN LED illuminates when applying the battery voltage to it.

Never connect the battery voltage terminals in reverse polarity, because reversed connection damages the telematics button (LED).

Terminals

RED side

No. 7 (+) — No. 1 (−):

GREEN side

No. 4 (+) — No. 1 (−):

Does the RED LED or the GREEN LED illuminate?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

16. PHONE CONVERSATION IS NOT POSSIBLE. (THE MICROPHONE DOES NOT RESPOND TO A VOICE. NO SOUND IS HEARD FROM THE SPEAKER.)

Probable cause:

Microphone malfunction, speaker malfunction, DCM malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK DTCS.
yes

Perform the instructed procedures.

no

2

2. CHECK THE SPEAKER OPERATION.
no

4

yes
3. CHECK MICROPHONE.
no

Perform the instructed procedures.

yes
4. CHECK THE SPEAKER.
no

Perform the instructed procedures.

yes
5. CHECK THE TELEPHONE CALL.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK DTCS.

Read the DTC of [Telematics] using the Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

Is DTC B2A04, B2A05 or B2A06 displayed?

Perform the diagnosis for the displayed DTC B2A04, B2A05 or B2A06. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A04 MIC CIRCUIT TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A05 LEFT SPEAKER/AUDIO CIRCUIT TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A06 RIGHT SPEAKER/AUDIO CIRCUIT

2

2. CHECK THE SPEAKER OPERATION.

Using the Subaru Select Monitor, check the following items in the [Active Test] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Active Test

- Speaker ON

Does it sound?

3

4

3. CHECK MICROPHONE.

Perform the microphone voice input.

Is the voice recognized?

4

Replace the microphone. ENTERTAINMENT & MONITORING>Microphone

4. CHECK THE SPEAKER.

Check the speaker.

Is the check result OK?

5

Replace the speaker. ENTERTAINMENT & MONITORING>Front Speaker

5. CHECK THE TELEPHONE CALL.
1.

Place the mobile phone in the vehicle.

2.

Establish a Bluetooth connection between the mobile phone in the vehicle and the vehicle unit.

3.

Make a call from outside to the mobile phone in the vehicle.

4.

Check that a telephone call is available through the in-vehicle microphone with the hands-free function.

Is a telephone call successful?

- The circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

- In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.

Perform the diagnosis according to inspection for DTC B2A04 MIC CIRCUIT. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A04 MIC CIRCUIT

17. TELEMATICS REMOTE ENGINE STARTER/RES AIR CONDITIONER DOES NOT FUNCTION

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, smartphone malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
4. CHECK REMOTE ENGINE STARTER FUNCTION.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
6. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Remote Engine Starter Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) KEYLESS ACCESS WITH PUSH BUTTON START(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) ENGINE (DIAGNOSTICS)(H4DO)>Diagnostic Trouble Code (DTC) AIR CONDITIONER(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)

- Telematics

- Keyless Access with Push Button Start

- Body Control

- Engine

- Air Conditioner

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST KEYLESS ACCESS WITH PUSH BUTTON START(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST ENGINE (DIAGNOSTICS)(H4DO)>Diagnostic Trouble Code (DTC)>LIST AIR CONDITIONER(DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

4

The user’s smartphone or the Internet environment has a problem.

4. CHECK REMOTE ENGINE STARTER FUNCTION.

Check that the remote engine starter operates by the smartphone.

Does it operate?

Currently no failure is found. If the remote engine starter did not operate, the user’s Internet environment (radio waves, etc.) possibly had a problem.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

Check the telematics antenna.

6. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

18. CURFEW DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, smartphone malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
4. CHECK CURFEW FUNCTIONS.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
6. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
7. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Curfew Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

4

The user’s smartphone or the Internet environment has a problem.

4. CHECK CURFEW FUNCTIONS.

Check that the curfew operates.

Does it operate?

Currently no failure is found. The location where the curfew did not operate was outside the cellular coverage area.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

Check the telematics antenna.

6. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the vehicle location where the curfew was set was within the cellular coverage area.

Was the vehicle location where the curfew was set within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

7

The vehicle location where the curfew was set was outside the cellular coverage area.

7. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

19. SERVICE APPOINTMENT SCHEDULER DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK SERVICE APPOINTMENT SCHEDULER FUNCTION.
yes

Perform the instructed procedures.

no

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
5. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
6. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Service Appointment Scheduler Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK SERVICE APPOINTMENT SCHEDULER FUNCTION.

Check that the service appointment scheduler operates.

Does it operate?

Currently no failure is found. The location where the service appointment scheduler did not operate was outside the cellular coverage area.

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

5

Check the telematics antenna.

5. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where the service appointment scheduler was operated was within the cellular coverage area.

Was the location where the service appointment scheduler was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

6

The location where the service appointment scheduler was operated was outside the cellular coverage area.

6. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

20. GEO FENCING DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, smartphone malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
4. CHECK GEO FENCING FUNCTIONS.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
6. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
7. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Geo Fencing Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

4

The user’s smartphone or the Internet environment has a problem.

4. CHECK GEO FENCING FUNCTIONS.

Check that Geo Fencing operates.

Does it operate?

Currently no failure is found. The location where Geo Fencing did not operate was outside the cellular coverage area.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

Check the telematics antenna.

6. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the vehicle location where Geo Fencing was set was within the cellular coverage area.

Was the vehicle location where Geo Fencing was set within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

7

The vehicle location where Geo Fencing was set was outside the cellular coverage area.

7. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

No abnormality on the vehicle. After a while, perform the diagnosis from step 3.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

21. REMOTE VEHICLE CONDITION CHECK DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
yes

Perform the instructed procedures.

no

4

4. CHECK REMOTE VEHICLE CONDITION CHECK FUNCTIONS.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
6. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
7. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Diagnostic Alert Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can display the remote vehicle condition check.

Is it displayed?

Currently no failure is found. If the remote vehicle condition check could not be displayed, the user’s Internet environment (radio waves, etc.) possibly had a problem.

4

4. CHECK REMOTE VEHICLE CONDITION CHECK FUNCTIONS.

Check that the remote vehicle condition check operates.

Does it operate?

Currently no failure is found. The location where the remote vehicle condition check did not operate was outside the cellular coverage area.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

Check the telematics antenna.

6. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the vehicle location where the remote vehicle condition check was operated was within the cellular coverage area.

Was the vehicle location where the remote vehicle condition check was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

7

The vehicle location where the remote vehicle condition check was operated was outside the cellular coverage area.

7. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

No abnormality on the vehicle. After a while, perform the diagnosis from step 3.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

22. SPEED ALERT DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, smartphone malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
4. CHECK THE SPEED ALERT FUNCTIONS.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
6. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
7. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Speed Alert Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

4

The user’s smartphone or the Internet environment has a problem.

4. CHECK THE SPEED ALERT FUNCTIONS.

Check that the speed alert operates.

Does it operate?

Currently no failure is found. The location where the speed alert did not operate was outside the cellular coverage area.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

Check the telematics antenna.

6. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the vehicle location where the speed alert was set was within the cellular coverage area.

Was the vehicle location where the speed alert was set within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

7

The vehicle location where the speed alert was set was outside the cellular coverage area.

7. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

No abnormality on the vehicle. After a while, perform the diagnosis from step 3.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

23. CONCIERGE DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, i-button malfunction

- After the DCM is replaced, registrations of CommCheck and immobilizer system are required. ENTERTAINMENT & MONITORING>Telematics System>OPERATION > REGISTRATION (COMM CHECK)

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE RECEIVED SIGNAL STRENGTH WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
4. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
5. CHECK THE COMMUNICATION STATUS OF WHEN THE CONCIERGE BUTTON WAS PRESSED (CHECK THE DATA MONITOR).
choice

Perform the instructed procedures.

choice

6

choice

Perform the instructed procedures.

choice

7

6. CHECK THE I-BUTTON.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

7. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Concierge Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE RECEIVED SIGNAL STRENGTH WHEN THE I-BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- RSSI at SOS/ICALL(1)

Is the data 26% or more?

4

Check the telematics antenna.

4. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where the remote control was operated is within the cellular coverage area.

Is the location where the remote control was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

5

The location where the remote control was operated was outside the cellular coverage area.

5. CHECK THE COMMUNICATION STATUS OF WHEN THE CONCIERGE BUTTON WAS PRESSED (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Call status at SOS/ICALL Event(1)

If the data shows [Call Started] or [Call Connected]; Go to A.

If the data shows [Call Not Started]; Go to B.

If the data shows [No Network Service]; Go to C.

If the data shows [Call Ended by SXM]; Go to D.

A

A: Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

B

B: 6

C

C: Replace the antenna. ENTERTAINMENT & MONITORING>Antenna

D

D: The connection ended due to a server-side reason; therefore, there is no failure on the vehicle. 7

6. CHECK THE I-BUTTON.

Check the i-button. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Procedure with Diagnostic Trouble Code (DTC)>DTC B2A09 I-CALL BUTTON CIRCUIT

Is the check result OK?

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

Replace the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness

7. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

24. NAVIGATION FUNCTION LINK DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, smartphone malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
2. CHECK DTCS.
yes

Perform the instructed procedures.

no

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.
no

Perform the instructed procedures.

yes
4. CHECK NAVIGATION FUNCTION LINK.
yes

Perform the instructed procedures.

no

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
6. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
7. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- POI Active

Is the data [TRUE]?

2

The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

3

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER’S SMARTPHONE.

Check that the user’s smartphone can be connected to the Internet.

Can it be connected to the Internet?

4

The user’s smartphone or the Internet environment has a problem.

4. CHECK NAVIGATION FUNCTION LINK.

Perform the navigation function setting using the application.

Is setting possible?

Currently no failure is found. The location where the navigation function link did not operate was outside the cellular coverage area.

5

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

6

Check the telematics antenna.

6. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the vehicle location where the remote control was operated was within the cellular coverage area.

Was the vehicle location where the remote control was operated within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

7

The vehicle location where the remote control was operated was outside the cellular coverage area.

7. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

No abnormality on the vehicle.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

25. FOTA DOES NOT OPERATE

Probable cause:

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, navigation unit malfunction

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

- After the DCM is replaced, registrations of Comm Check and immobilizer system are required.

1. CHECK NAVIGATION UNIT.
no

2

yes
2. CHECK THE TELEMATICS BUTTON (LED).
no

3

yes
3. CHECK DEFECTIVE DCM.
no

Perform the instructed procedures.

yes
4. CHECK THE SUBSCRIPTION STATUS.
no

Perform the instructed procedures.

yes
5. CHECK DTCS.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK NAVIGATION UNIT.
1.

Turn the ignition switch to ON.

2.

Check whether installation-in-progress remains displayed on the screen.

Does it remain displayed?

Check the navigation unit. ENTERTAINMENT & MONITORING>Navigation System If no fault is found, 2

2

2. CHECK THE TELEMATICS BUTTON (LED).

Check that the RED LED or the GREEN LED illuminates.

Does the RED LED or the GREEN LED illuminate?

3

Check the telematics button. ENTERTAINMENT & MONITORING>Switches and Harness If no fault is found, 3

3. CHECK DEFECTIVE DCM.

Connect the Subaru Select Monitor and select [Telematics].

Is there any response?

Initialize the navigation unit memory, INFOTAINMENT(DIAGNOSTICS) >Service Diagnostics Mode>OPERATION 4

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

4. CHECK THE SUBSCRIPTION STATUS.

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Over The Air Active

Is the data [TRUE]?

5

The user does not have a service subscription; therefore, it is not a failure.

5. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Initialize the navigation unit memory, INFOTAINMENT(DIAGNOSTICS) >Service Diagnostics Mode>OPERATION and perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

Currently no failure is found.

26. THE DEVICE CANNOT BE REGISTERED TO WIFI HOTSPOT

Probable cause:

DCM malfunction, navigation unit malfunction, WiFi device malfunction

- Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

- After the DCM is replaced, registrations of Comm Check and immobilizer system are required.

1. CHECK THE WIFI DEVICE.
yes

Perform the instructed procedures.

no

2

2. CHECK THE WIFI SETTING.
no

Perform the instructed procedures.

yes
3. CHECK THE WIFI DEVICE SETTING (SSID).
no

Perform the instructed procedures.

yes
4. CHECK THE WIFI DEVICE SETTING (PASSWORD).
no

Perform the instructed procedures.

yes
5. CHECK THE WIFI DEVICE SETTING (FREQUENCY BAND).
no

Perform the instructed procedures.

yes
6. CHECK DTCS.
yes

Perform the instructed procedures.

no

7

7. CHECK CONNECTED DEVICES (DATA MONITOR).
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE WIFI DEVICE.

Check that a properly operating WiFi device can be connected.

Can the WiFi device be registered?

No abnormality on the vehicle. The WiFi device which could not be connected was faulty.

2

2. CHECK THE WIFI SETTING.

Check the WiFi HotSpot setting of DCM by operating the navigation.

Is the WiFi HotSpot setting ON?

3

Set the WiFi HotSpot setting to ON.

3. CHECK THE WIFI DEVICE SETTING (SSID).

Check whether the WiFi device access point is the same access point name as SSID displayed on the navigation display.

Is it the same access point name?

4

No abnormality on the vehicle. The access point is not the same.

4. CHECK THE WIFI DEVICE SETTING (PASSWORD).

Check the password that is input in the WiFi device.

Is the password correct?

5

Input the correct password in the WiFi device to re-register.

5. CHECK THE WIFI DEVICE SETTING (FREQUENCY BAND).

Check the frequency band of the WiFi device and the vehicle side.

Is the frequency band correct?

6

Set the frequency band again.

6. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

7

7. CHECK CONNECTED DEVICES (DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- WiFi (Device1) :Device Name

- WiFi (Device2) :Device Name

- WiFi (Device3) :Device Name

- WiFi (Device4) :Device Name

- WiFi (Device5) :Device Name

- WiFi (Device6) :Device Name

- WiFi (Device7) :Device Name

- WiFi (Device8) :Device Name

Do all items display a connected device name?

No abnormality on the vehicle. Connection was not able to be established because eight devices were connected.

Replace the DCM. ENTERTAINMENT & MONITORING>Data Communication Module

27. WIFI HOTSPOT DOES NOT OPERATE/CONNECTION TO THE INTERNET FAILS

Probable cause:

Out of service area, server side malfunction, DCM malfunction, antenna malfunction, WiFi device malfunction

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK THE WIFI DEVICE.
yes

Perform the instructed procedures.

no

2

2. CHECK WIFI COMMUNICATION STATUS.
yes

Perform the instructed procedures.

no

3

3. CHECK DTCS.
yes

Perform the instructed procedures.

no

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).
no

Perform the instructed procedures.

yes
5. CHECK THE AT&T CELLULAR COVERAGE AREA.
no

Perform the instructed procedures.

yes
6. CHECK STARLINK SERVER.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK THE WIFI DEVICE.

Check that the Internet can be viewed with a normal WiFi device.

Can the Internet be viewed?

No abnormality on the vehicle. The WiFi device which could not be connected was faulty.

2

2. CHECK WIFI COMMUNICATION STATUS.

Check that the Internet can be actually viewed with WiFi HotSpot in a good radio wave location.

Can the Internet be viewed?

Currently no failure is found. The location where the Internet could not be connected via WiFi was outside the cellular coverage area. Or, it is possible that it was an interval of re-trying to connect to AT&T.

3

3. CHECK DTCS.

Read the following DTCs using Subaru Select Monitor. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)

- Telematics

- Infotainment

Are any DTCs displayed?

Perform the diagnosis for the displayed DTCs. TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST INFOTAINMENT(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST

4

4. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR).

Using the Subaru Select Monitor, check the following items in the [Data monitor] of [Telematics]. TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor

- Signal Strength

Is the data 26% or more?

5

Check the telematics antenna.

5. CHECK THE AT&T CELLULAR COVERAGE AREA.

Check whether the location where WiFi was used was within the cellular coverage area.

Was the location where WiFi was used within the cellular coverage area? (For the cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

6

The location where WiFi was used was outside the cellular coverage area.

6. CHECK STARLINK SERVER.

Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

Was there server outage that coincides with the day/time when the issue occurred?

Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

28. ENGINE WILL NOT START

Probable cause:

The vehicle is in the Stolen Vehicle Recovery + state.

Before performing diagnosis, refer to “CAUTION” in “General Description”. TELEMATICS SYSTEM (DIAGNOSTICS)>General Description>CAUTION

1. CHECK STOLEN VEHICLE RECOVERY +.
yes

Perform the instructed procedures.

no

Perform the instructed procedures.

1. CHECK STOLEN VEHICLE RECOVERY +.

Using Subaru Select Monitor, check the following items with [Data monitor] of [Body Control] for models without Keyless Access with Push Button Start, and with [Data monitor] of [Keyless Access with Push Button Start] for models with Keyless Access with Push Button Start. BODY CONTROL(DIAGNOSTICS)>Data Monitor KEYLESS ACCESS WITH PUSH BUTTON START(DIAGNOSTICS)>Data Monitor

- Body Control

  - Immobilizer Set Memory

- Keyless Access with Push Button Start

  - Immobilizer Set Memory

Is [Set] displayed?

Have the customer contact the call center to release the lock.

Perform inspection according to the diagnosis of engine. ENGINE (DIAGNOSTICS)(H4DO)>Basic Diagnostic Procedure>PROCEDURE